If it s not there is a problem with your solar panel output.
Determine if ring solar panel is working.
Bring your stick up cam near your router and trigger an event.
The configuration of a ring doorbell including the mounting bracket and the wall get in the way of the connection.
The spotlight cam solar panel is specifically configured to work with spotlight cam and stick up cam battery.
Then reconnect it to the device and check if you will still get the same message.
Then touch the multi meter s black negative lead to your solar panel s negative wire.
If the sound improves you may want to add a chime pro to your setup to improve connectivity.
Inspect both the cable and port to ensure they are clean and undamaged.
Ok guys i had called ring and before they told me i figured it out.
Check each device if it shows the same message.
We have had lots of sun lately so i don t understand and wonder if the panel is even working.
I just got a notice my battery is low in the camera.
Touch the multi meter s red positive lead to your solar panel s positive wire.
The volt reading on your multi meter should be close to or just under 60 volts.
I have the ring stick up cam battery and have attached the solar panel and i don t see any way to check if it is actually working.
The answer is that under power source when the solar panel is connected and detected this changes from battery to power outlet indicating that power is coming from the solar panel or ac.